Verifiable IDs for support workers visiting participants
NDIS providers manage distributed workforces visiting participants in their homes. CaptrID replaces the photo chase with self-service submission, central approval, and digital wallet IDs that participants can verify on the spot — no app required.
Sound familiar?
- Support workers are distributed across locations, visiting participants in their homes — there is no central office to line them up for badge photos.
- Participants and families have no easy way to verify a worker is who they say they are when they arrive at the door.
- Staff and contractors change frequently, making physical badges expensive and impossible to keep current.
- Collecting staff photos is manual and messy — chasing people via email, shared folders, or during inductions that happen across different sites.
- NDIS audits require evidence of worker identification processes, but your current approach is informal and undocumented.
How CaptrID helps
Self-upload links for distributed workers
Send a secure link to each support worker. They upload their photo from any device — no app, no account, no chasing. You approve centrally.
Verifiable digital IDs in Apple and Google Wallet
Issue wallet IDs with QR codes. Participants or families scan to verify identity on the spot — no app required on either side. Instant trust at the door.
Roster management that stays current
Maintain a persistent staff roster. Import from CSV or sync from your directory. Track photo status across the organisation. New starters get credentialed on day one.
Offline capture for community settings
Capture photos at group homes, community centres, or remote locations without Wi-Fi. The app syncs when connectivity returns.
Automatic expiry and revocation
Set validity periods on digital IDs. Auto-expire credentials for short-term contractors. Revoke instantly when a worker leaves — no physical card to recover.
Audit-ready from day one
Every photo capture, approval, and credential issuance is logged with timestamps and user attribution. Configurable data retention and right-to-deletion tools built in.
How CaptrID fits NDIS compliance and screening obligations
NDIS registered providers operate under specific identity, screening, and audit obligations that off-the-shelf badge software was never designed for. CaptrID does not file your screening or registration for you, but it gives you the credential-side evidence and workflow that aligns with what auditors and participants expect.
How does CaptrID align with NDIS Worker Screening requirements?
Under the NDIS Worker Screening Check requirements, every worker delivering supports must hold a clearance before commencing work. CaptrID lets you store the worker's screening clearance number, jurisdiction, expiry date, and status against their profile, render an expiry date on the wallet pass, and auto-revoke the credential when the clearance expires. The audit log records exactly when a credential was issued, suspended, or revoked.
How does CaptrID support NDIS Code of Conduct identity transparency?
The NDIS Code of Conduct requires workers to act with integrity, honesty, and transparency — which includes participants being able to verify who is at their door. A QR-verified wallet pass shows the worker's current photo, name, role, and active status pulled live from your roster. Participants and families confirm identity without a phone call to head office, and the verification trail is logged on your side.
How do participants verify a support worker in their home or community?
Support workers visit participants in private homes, group accommodation, day programs, and community settings. There is rarely a reception desk or visitor management system. CaptrID's wallet IDs work where your workforce works: the participant or family scans the QR with any smartphone, sees the photo and current credential status, and verifies on the spot. No app install, no account, no infrastructure on the participant side.
Is CaptrID hosted in Australia, and does it meet NDIS audit retention expectations?
Your worker rosters, photos, and credential records are hosted in Sydney (AWS ap-southeast-2); a few supporting functions (payments, email, and wallet-pass delivery) use overseas providers named in our privacy notice. Built for the Australian Privacy Principles, with full audit logging of every photo capture, approval, credential issuance, and revocation. Configurable retention windows let you align with your own policies and the NDIS Practice Standards on records management. When a worker leaves, our person-erasure tooling lets you remove their identity record completely — across all sessions, master lists, and active wallet passes.
Recommended plan: Pro (from A$124/mo)
Key features for your use case:
- Self-Upload Links
- Wallet IDs
- QR Verification
- Offline Capture
- Auto-Expiry
- Audit Trail
See it in action
Try our interactive demo — enter your email and receive a real digital ID in your Apple or Google Wallet in under 2 minutes.
Try the interactive demo